Frequently Asked Questions

How does it work?
Over 70% or people now use the internet to find their next property. Estate agents know this and advertise their properties on the top property sites. house sales and property lets can help you cut out the middle man and save £1000s in commission

Where do you advertise?
We can advertise your home on the largest and most well known property portals. Your property will reach an extra 2 million home seekers a month. To maximise the chance of securing a sale or let faster, you home will be advertised on 100s of sites including:

I am with a Sole Agent!
You can sell or let your home and NOT pay the agents commission. As Houseladder is not an Estate Agent, but an advertiser, there is no conflict with sole or multiple agency agreement. Its the same as placing an advert in your local paper. Read what The Office of Fair Trading says.

Can I use an Estate Agent at the Same Time?
Yes, we highly recommend this approach. This maximises your exposure ensuring you achieve the best price. Your property will be advertised in your local property paper and in the estate agents window. We recommend choosing an agent who advertises on or We are unable to advertise on these sites as they only accept properties from Estate Agents.

You do not charge commission, why?
Correct, we charge just for the house sales let Internet advert. With house sales and property lets no commission is ever payable to us. If we charged commission, we would be an Estate Agent. Our mission is to give the public a Real Alternative when it comes to selling or letting their homes.

Does it work?
Yes, we are constantly receiving customer testimonials from happy customers and are regularly being featured in the national newspapers and TV. From £69.99 your home will be advertised to 2 million people using the same property sites as the Estate Agents and Letting Agents. The main factor in selling or letting your home is the asking price.

How do I value my property?
The value of your property is simply the price a buyer or tenant is willing to pay. Do not be tempted to price too high or you simply will not receive any viewings. Search for similar properties in your area on our partner sites and rank your home against them. Secondly you can find the actual price a property has sold for on Houseladder. This is all the Estate Agents and Letting Agents do to value a property.

Do I legally need an Estate Agent or Letting Agent?
No, all Estate Agents do is introduce buyers to sellers, and tenants to landlords. They have no legal function.

Do you have a list of buyers or tenants?
Yes, from £69.99 your property details will be automatically emailed to buyers or tenants registered on our partner sites.

How many photos can I display?
Up to 12 photos can be displayed. Your photos must be in the JPEG, GIFF or BMP format and can be up to 2mb in size (Remember the larger they are the longer they will take to load, once loaded we reduce their size automatically to ensure you advert can be displayed fast).

What are your terms and conditions?
Read our full terms and conditions here.

Do you keep my personal information ?
Yes. We respect your privacy and never sell your personal information unlike other websites. We only display the telephone numbers you choose. Your email address is hidden. Read our privacy policy for more information.

Do you have a paper application I can post?
Yes. Print off our post application form, fill it in, enclose your photos and payment and post to us.

How do I pay?
You can either pay online via credit or debit card 24 hours a day.
Or Send us a cheque payable to Houseladder Ltd. Send to Houseladder Ltd, 37 Rectory Lane, Long Ditton, Surbiton, Surrey, KT6 5HP

We use Barclaycard Merchant Services for our online payment, the UKs largest and most secure credit card processor.

cheque visa mastercard maestro jcb solo

We accept payment via most major debit and credit cards. We also accept payment via cheque. Our system is totally secure employing the latest SSL technology.

Can I change my advert after it is published?
Yes, at any time 24 hours a day, 7 days a week. Changes are live on Houseladder immediately and loaded automatically to our partner sites with 24/48 hours. Simply login to your account.

I have more questions ! 
Email your questions to

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